Consumer Alert Part 4: How To Detect A Scammer By Phone
In the fourth installment our series on garage door repair scams we are talking about ways you can determine a scam company simply from your interaction on the phone before they even have a chance to waste your time and possibly money with a visit.
Here are some things to listen for:
If the company is unclear or inconsistent on their company name: Beware. This is an attempt to distract and confuse you so you can't properly identify them later. They may even use names similar to ours and other reputable companies, so ask for clarification.
Generic names like "Garage Doors" or "Door Service" should be huge red flags. Remember, If they truly want long time customers instead of a quick buck they will make sure to let you know who they are!
As we've mentioned before, our own company is often a victim of scam companies using a name similar to ours to latch on to our hard earned reputation. For this reason, we always encourage our customers to play close attention to the name and website of the repair company they are choosing!
Make sure to clarify their street address that you've verified on their website. If you have billing issues you'll want to know exactly who to contact and where, so make sure a physical address exists before doing business with the company.
Check Reputable Dealer Databases
DASMA (or) is a great resource for determining fair pricing and service for popular door products.